Prevent allegations of bullying at work

The pressure is on in today’s workplace, and the working environment can be intense and stressful – worries over job security; budget cuts; redundancies; increased workloads; competing with colleagues for the same job in a shrinking workforce and watching colleagues leave while surviving the latest redundancy programme.

Managers feel pressurised to produce results, meet targets and deliver quality services.  Motivating staff, responsible management and developing a healthy workplace can easily fall off the action plan. However, investing time to create a working environment where concerns can be raised as early as possible is vital to a healthy working environment, crucial in today’s economic climate and totally achievable in any organisation.

How to minimise allegations of bullying in your workplace

  • create a common understanding of the behaviour that is acceptable in your workplace
  • create an environment were issues can be raised as early as possible
  • train workers on how to raise issues, receive and give constructive feedback and work together to solve problems
  • managers are able to spot unnecessary conflict in their teams and have the skills to deal with interpersonal issues early and effectively

Dealing with a difficult colleague

Raising workplace issues earlyDuring my work with organisations to repair the damage caused by unhealthy conflict at work, including formal grievances and allegations of “bullying”, I was struck by how many of these situations could  easily have been avoided if the matter had been dealt with sooner.  The importance of this came up in a Guardian Careers Live Q & A, Dealing with a difficult colleague on 28 July 2010, click below to view the full discussion.

Live Q & A: Dealing with a difficult colleague
Not getting on with your co-workers? Our panel will be coming online to talk about everything from confronting your boss and improving relationships with colleagues to the ins and outs of your legal rights

Workplace investigations

Fair and impartial workplace investigations

Workplace investigations can be time consuming and distracting from normal business.  Employers can find the process daunting or may believe an investigation is unnecessary in the particular circumstances. However, if an investigation is not carried out or handled badly the consequences can include employment tribunal and claims of unfair dismissal. Additionally, the integrity of the workplace procedures will be undermined.

The importance of even handed and fair workplace investigations has been highlighted by recent employment law where a dismissal for gross misconduct was ruled as unfair due to a failure to carry out a proper investigation: Salford Royal NHS Foundation Trust v Roldan [2010] EWCA Civ 522 www.employmentcasesupdate.co.uk

City councillor guilty of racial harassment

A councillor in Bristol has been found guilty of racial harassment and given a 12 month conditional discharge.  Click here to read more on www.bbc.co.uk

In this case the individuals were elected public servants, not employees, and the case was pursued through legal channels. It is interesting to consider possible approaches to dealing with this case had the individuals been employees.

Would mediation or counselling have been appropriate?

Workplace behaviour that fits

Cultivating a healthy workplace doesn’t mean a loss of corporate or team identity. Characteristics unique to the way of working, such as stress at times of high pressure are inevitable. Recognising this and creating a place for open discussion can prevent a pattern of disruptive conflict.

  • Create a common understanding of the behaviour that is acceptable in your workplace
  • Raise managers’ skills and confidence to manage interpersonal conflict quickly and effectively
  • Promote respect for personal and professional boundaries
  • Practice open communication

Recognising and resolving inappropriate workplace behaviour launched 8 June 2010 click here to read more in HR Magazine.


Workplace mediation

Many workplace issues, if dealt with early, can be resolved.  However, there are times when third party intervention can be the only answer.  The following is a real life scenario where workplace mediation helped to prevent a situation escalating to the point of a break down and minimising the impact on everyday business:

“She was very difficult to work with, she made errors, she didn’t read instructions properly and everything became very confusing as a result.  When I tried to talk to her about it she became defensive, aggressive really, sending me comments to my notes in RED BLOCK CAPITAL LETTERS, telling

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“I’m not a manager to be popular”

A newly appointed manager recently asked me for some advice on how she should approach her new role.  Promoted to the managerial position from her peer group, she was all too aware of the challenge ahead. We decided to explore some real life comments:

“I’m not a manager to be popular”

“It’s my job to deliver, not for the team to like me”

The new manager said this was true, she would be measured on results – did it matter if the team liked her as long as these were achieved?  The new

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Using the phrase 'bullying' at work

Welcome to Opt’s first blog post.

In the course of my work I interview all types of employee about their experiences of workplace behaviour.  The disruption caused by the misuse of the term “bully” is an ongoing theme.

Misuse of the term “bully” can have a devastating effect on the organisation, individual workers and teams

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