Blog
Learning about the term bully from Meghan’s lawyers
Remarks by Meghan Markle's lawyers about the use of the term bully may resonate for those working to prevent, resolve or investigate workplace conflict. The term bully -"gets used very, very casually" and "is used very freely and it's a very, very damaging term as we...
Training and development in the flexible workplace
As we embark on a new year, it is safe to say there will be important challenges ahead for the everyplace workplace, the hybrid of on-site and remote working. Longer working hours caused by working from home versus the advantages of not commuting to and from the...
Banter in your workplace – easy rapport or discrimination?
A perfect storm: behaviours at odds with publicly stated corporate values, immense individual distress, leadership that didn’t intervene, gravity of findings from independent investigation downplayed, resignations and enormous damage to brand, reputation and...
Let’s have some banter about banter
Is your workplace ‘banter’ at risk of turning into allegations of discrimination, harassment, unfair treatment and victimisation? With multi-layered nuance and infinite differing viewpoints, freedom of speech is a hot topic, with the right to express an opinion, and...
Handling allegations at work
BBC Newsnight's recent report on the Palace of Westminster, a public institution that should be setting the standard for exemplary practice, serves as an ideal case study to demonstrate how not to deal with allegations at work. The approach to handling complaints,...
The cost of a flawed workplace investigation
"The Tribunal found that the investigation into these allegations was deeply flawed." Robinson v Combat Stress UKEAT/0310/14/JOJ is a conduct at work case that would appear to have been undermined by "very deep flaws in the totally inadequate process which the...
Benefits of a reasonable workplace investigation
Investigations at work are commonplace, from the routine such as gathering information with regard to customer concerns as incorporated into a worker’s daily role, to the more out of the ordinary and complex, such as exploring the facts in respect of alleged gross...
Workplace investigations – Scope
24 July 2014 Recent Employment Appeal Tribunal (UKEAT) cases again highlight the importance of ensuring that a reasonable investigation is carried out, to ensure that decisions affecting workers' employment are based on consideration of sufficient information. South...
Preventing costly conflict at work
21 November 2013 Personnel Today recently reported Five costly employment tribunal awards and how to avoid similar claims. Citing the "ability of organisations to follow the Acas code of practice on disciplinary and grievance procedures" as a common theme, the issues...
Poorly handled concerns in the workplace
Carrying out workplace investigations over the past ten years I've regularly encountered cases where the poor handling of an earlier concern was cited in support of allegations claiming unfair treatment, these have included: The investigation into an earlier concern...
The value of open dialogue
15 July 2013 Cafe owner Martha-Renee Kolleh put up a sign informing customers that she is a black woman, sparking wide ranging debate, including Guardian Comment is Free (1948 comments). Comments appeared covering perspectives on racism in the UK overall and Ossett,...
Allegations at the Department of Education
14 February 2013 A lengthy grievance process, senior members of staff "perceived as intimidating", bad language, a reported £25,000 pay out and potential Government select committee questions for the Education Secretary. Reports of events at the Department for...
The importance of a fair and reasonable workplace investigation?
Internal investigations are now an everyday feature in the workplace. This may be in the context of anything from alleged misconduct, grievances and capability to a customer complaint and more. Many of us have experience of internal investigations, perhaps as an...
Cyber-bullying in the workplace
A recent survey conducted by academics from the University of Sheffield and Nottingham University, Punched from the screen: workplace cyber-bullying, highlights the on-going importance of this aspect of workplace behaviour. The variety of ways which workers can...
Managing diversity
Two high profile diversity surveys are currently underway: the CIPD asks Is Diversity and Inclusion Fringe or Fundamental? while HR Magazine is asking Diversity: Business strategy or just a 'nice thing to do'? In the context of globalisation and international teams,...
Communicating policies and procedures at work
Comments by the Information Commissioner's Office (ICO) earlier this week, together with large fines, show the importance of ensuring organisational policies and procedures are fully integrated into day to day working practices. Croydon Council was fined £100,000 and...
Workplace investigations in the news
Investigations continue to feature in current workplace news, reflecting the potential impact and overall importance to any organisation. A former NHS worker has been awarded £933,115 by an Employment Tribunal that found he had been subject to racial discrmination and...
Protected conversations in the workplace
In November 2011 the Government launched a consultation into the introduction of protected conversations in the workplace. The Employment Relations Minister said, "The objective is to encourage people who are afraid of having conversations that they ought to be...
Workplace relationships and work related stress
1 November 2011 Employment cases with large pay outs or headline catching behaviour are high profile, sometimes sensational. The media excitedly focus on both the amount of compensation and the inappropriate workplace behaviour. The less high profile cases, or those...
The distinction between a grievance and whistleblowing
Developed in the context of the Public Disclosure Act 1998 (PIDA), workplace whistleblowing policies and procedures can address highly sensitive and emotive issues. Without appropriate training and support on how to handle such events senior management may panic,...
